Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what methods his Department will use to contact people receiving legacy benefits as part of the managed migration to universal credit.

The initial approach is based on using existing relationships that the Department or our partners have with legacy benefit claimants. We are initially identifying claimants for the pilot from those that currently attend the Jobcentre for meetings, in order for Work Coaches to build on existing relationships to prepare claimants to move and to support them through the process. We will establish whether someone is ready to move and explore how we can move them effectively across to Universal Credit (UC).

Since the introduction of UC, claimants have been supported by a more flexible approach regarding contact, with much greater use of digital and telephone channels. This enables claimants to continue to engage with the Department, receive appropriate support and satisfy the conditions of their personalised Claimant Commitment without having to always attend an appointment in person. This approach provides the ability to change or adapt our plans to make sure it is working, and to support vulnerable claimants and those in unusual circumstances.