Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps she is taking to raise awareness of the Warm Home Discount Scheme among people who are eligible to participate in it.

The Department for Work and Pensions engage with participating energy suppliers to match the name and address details of those who fall within the “Core Group” of people automatically eligible for the Warm Home Discount and will write to them, either confirming, in the large majority of cases, that the discount will be paid automatically, or explaining that they need to verify their details with the Warm Home Discount helpline.

Notice is also provided to the public through GOV.UK, the website for the UK Government. For the “Broader Group” (those who may be eligible subject to an application) participating energy suppliers notify their customers in a variety of ways, including on their websites and some also choose to write to them or use referral bodies. Some organisations, such as Citizens Advice, also signpost eligible individuals to the scheme.