Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what steps his Department is taking to support victims of (a) fraud and (b) poor installations under the ECO4 scheme, particularly where relevant companies have gone into administration.

ECO4 projects must comply with PAS2030 and PAS2035 standards and they are subject to an oversight system which includes energy suppliers, certification bodies, MCS, Trustmark and Ofgem. Certification bodies, MCS and TrustMark have audit and compliance regimes in place. Ofgem has dedicated counter-fraud and whistleblowing teams, working with authorities including Report Fraud and the Serious Fraud Office.

To protect against the scenario where an installer ceases to trade or in some cases fails to rectify issues, TrustMark requires a guarantee is issued, which for solid wall insulation will cover up to £20k.