Jobcentres: Staff
(asked on 21st November 2023) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, what proportion of work coach appointments took place in person in the latest period for which data is available.
The information provided in the table below shows the number and proportion of attended appointments between 14/10/2023 and 14/11/2023.
Appointment Channel | Number | Percent |
Phone | 548,000 | 22.9 |
Video | 109,000 | 4.6 |
In person | 1,736,000 | 72.5 |
These figures are derived from DWP’s administrative data and relate to in-person, telephone, and video appointments with Universal Credit claimants. All Universal Credit types are included. Non-Universal Credit appointments are not included. The numbers of appointments have been rounded to the nearest thousand, and the percentages to the nearest 0.1%.