Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, for what purposes the Crown Commercial Service has used artificial intelligence in the last 12 months.

Artificial Intelligence (AI) is at the heart of the Government’s plan to kickstart an era of economic growth, transform how we deliver public services, and boost living standards for working people across the country.

The Crown Commercial Service’s (CCS) vision is to integrate AI tools and models into its operational fabric, to deliver insights to commercial decision makers, make CCS simpler, quicker and easier to use, and create efficiencies.

CCS is currently experimenting with AI-driven solutions in development environments to improve customer access and usability of its services. Pending successful testing and evaluation, CCS plans to integrate these tools into our services and processes.