Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to engage with local organisations in Lincoln to increase the take-up of pension credit in that city.

Pension Credit is an important benefit specifically intended to help the poorest pensioners. There are over 1.6m pensioners already claiming Pension Credit worth over £5billion a year. However, the Government wants to ensure that all pensioners eligible can claim the Pension Credit to which they are rightly entitled.

We also welcome and encourage initiatives to promote take up of Pension Credit by national and local organisations who may often be best placed to understand the local circumstances and needs in the community. For this reason we have developed the Pension Credit toolkit, as an on-line tool for agencies and welfare rights organisations to use in order to encourage Pension Credit take-up. It can be found at: https://www.gov.uk/government/publications/pension-credit-toolkit

The toolkit contains resources for anyone working with pensioners and includes guides to Pension Credit. It also contains publicity material and guidance designed to help older people understand how they could get Pension Credit and help organisations support someone applying for Pension Credit as well as ideas for encouraging take-up. The toolkit also provides links to information about disability and carers benefits.

Organisations can use the Pension Credit calculator https://www.gov.uk/pension-credit-calculator to help people check if they are likely to be eligible and get an estimate of what they may receive.

In addition, the DWP targets activity on engaging with people who may be eligible to benefits at pivotal stages, such as when they claim State Pension or report a change in their circumstances. The DWP uses a wide range of channels to communicate information about benefits to potential customers; including information on https://gov.uk/, but also in leaflets and by telephone. DWP staff in Pension Centres and Jobcentres including visiting officers are able to provide help and advice about entitlement to benefits, as are staff in Local Authorities who administer Housing Benefit.

In Lincoln there are just under 3,000 pensioners already claiming Pension Credit. The easiest way to make a claim is by telephone. People can telephone either the Pension Service helpline for general enquiries on 0800 731 0469 or those wishing to claim Pension Credit can do so by calling 0800 99 1234.