Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what assessment she has made of the implications for her policies of the findings by the Money and Mental Health Policy Institute, published May 2021, on the design of the universal credit journal and the ability of people with mental health problems to use third party support to help manage their universal credit account.

No assessment has been made. Universal Credit (UC) provides personalised and tailored support for all claimants and Work Coaches are available to discuss any queries they may have about their online journals. Claimants can also provide authority for a third party to discuss aspects of their claim on their behalf.

The Department provides mental health training for staff who have direct contact with claimants, including all Work Coaches, to equip them to identify mental wellbeing issues or vulnerabilities, and to take appropriate action to support individuals. Work Coaches will tailor support to the needs of the individual and work closely with local organisations that provide additional specialist support. To enable Work Coaches to provide that tailored experience, with the permission of the claimant, they are able to record, in a free text format, through the use of ‘pinned notes’ in the UC system, information which supports staff in identifying and managing relevant experiences and circumstances of individual claimants.

The Department is committed to providing the best possible support for all our claimants, including the most vulnerable in society, in both making and maintaining their claim. Help to Claim, delivered through Citizens Advice and Citizens Advice Scotland, offers tailored and practical support to help people make a Universal Credit claim.