Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, what steps she is taking to prevent overcharging of service charges by (a) councils, (b) housing associations, (c) private landlords and (d) intermediary managing agents.

As set out in my Written Ministerial Statement of 21 November 2024 (HCWS244), the government will consult on the Leasehold and Freehold Reform Act’s service charge and litigation costs provisions this year, bringing these measures into force as quickly as possible thereafter.

We will also consult on new reforms to the section 20 ‘major works’ procedure that leaseholders must go through when they face large bills for such works and on strengthening regulation of managing agents to drive up the standard of their service, as a minimum by introducing mandatory professional qualifications.

Details of the number of cases received and disposed of by the First-tier Tribunal can be found on gov.uk here and decisions made by the First-tier Tribunal Residential Property Chamber can be found on gov.uk here. The Department does not have a breakdown on how many cases relate to service charge disputes.

The government funds the provision of free information and advice by the Leasehold Advisory Service (LEASE) to leaseholders, including on service charge issues. This enables leaseholders to take an informed decision on what appropriate action they need to take next.