Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what purposes the Money and Pensions Service has used artificial intelligence in the last 12 months.

Artificial Intelligence (AI) is at the heart of the Government’s plan to kickstart an era of economic growth, transform how we deliver public services, and boost living standards for working people across the country.

The Money and Pensions Service monitors developments in AI policy and practice to understand the potential impact on financial guidance provision and broader financial service experience.

A limited number of people within the organisation are using Microsoft CoPilot, with strong safeguards in place.

MaPS is also testing conversational AI Copilots to support colleagues who provide our guidance services. These are not currently live.