Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, whether her Department has made support available to people whose air source heat pump, installed by someone certified by the microgeneration certification scheme through the Domestic Renewable Heat Incentive, breaks down and the installer is no-longer certified.

The Microgeneration Certification Scheme (MCS), which is the leading standards and quality assurance organisation for microgeneration technologies in the UK, is the certification scheme for the Domestic Renewable Heat Incentive (RHI). All installers that participate in the RHI are required to be a member of MCS.

Consumers in this situation should contact MCS. It has a procedure that enables another MCS certified installer to take over responsibility for the consumer’s installation, so the consumer should not suffer any detriment or require support.