Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, for what purposes Ofgem has used AI in the last 12 months.

Ofgem is currently trialling applications of AI, though it is currently in the early stages of exploring the benefits, risks and appropriateness of AI. Ofgem adheres to the Government AI Principles.

Trials initiated in the last 12 months include:

• Social media analysis for monitoring supplier performance and emerging trends in consumer experience.
• Identifying non-compliance with supplier licence conditions.
• Providing draft responses prior to human review, to consumer queries.
• Generating programming code
• Predicting the financial impact of non-compliance in Ofgem managed schemes
• Selecting targeted cases for audit to identify fraud across schemes
• Using the Government Communication Service (GCS) Connect platform for GCS members, internal to Government