Universal Credit: Telephone Services
(asked on 3rd February 2016) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether telephones with a direct connection to the universal credit helpline are available to use free of charge in every job centre.
This question was answered on 8th February 2016
We no longer have customer access phones in Jobcentres. However, should a claimant need to use a telephone in connection with their claim or job search, they will be given access to a phone by their work coach.