Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, if he will make an assessment of the potential merits of issuing a statement of principle that all services should be provided in-person where possible.

The Government is committed to ensuring that everyone has affordable access to public services, whether online or offline.

Departments are required by the Government's Service Standard to provide support via alternative channels for all their online services to all users, including disabled people, people with other legally protected characteristics, people who do not have access to the internet and/or lack the skills and/or confidence to use it.