Independent Case Examiner: Complaints
(asked on 14th May 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many of the 158 complaints about the Independent Case Examiner in 2017-18 were on the length of time it took to investigate a complaint.
This question was answered on 22nd May 2019
The Independent Case Examiner’s Office recorded 158 complaints about its service during the 2017/18 reporting year, of which 60 concerned delays in starting investigations and 6 concerned delays in concluding investigations.