Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what proportion of (a) email or web form or webchat and (b) letter correspondence from (i) firms and (ii) consumers the Financial Conduct Authority provides a substantive response to within two working days of receipt; and how many such substantive responses in total there were in each of the last five years.

This is a matter for the Financial Conduct Authority (FCA), which is operationally independent from Government. The question has been passed on to the FCA. The FCA will reply directly to the right honourable member by letter. A copy of the letter will be placed in the Library of the House.