Question to the Department for Environment, Food and Rural Affairs:

To ask the Secretary of State for Environment, Food and Rural Affairs, what assessment she has made of the number of low-income families not covered by the WaterSure scheme; and if she will extend eligibility to low-income households containing one parent and two children.

WaterSure is the national mandated tariff that all water companies provide to support metered customers on low incomes that have unavoidably high water use. It is not the purpose of WaterSure to support all vulnerable customers. The Government has no plans to amend the eligibility criteria.

The Government recognises that some customers face affordability pressures and that this varies greatly by region. Consequently, the water companies are best placed to discuss these issues with their customers and to agree on the design of any support schemes (e.g. social tariffs). This will help ensure that they take account of local circumstances and the needs of customers.

To assist the water companies the Government has published guidance on the introduction of social tariffs. Using this guidance, the water companies have been able to introduce social tariffs since April 2013. Alongside this the water companies also offer customer assistance funds, support tariffs, debt advice and support with water efficiency.

From April there are now 14 water companies offering social tariffs to their customers and we anticipate the remaining four companies to introduce them within the next two years. Ofwat’s 2014 Price Review predicts that water companies will be helping around 1.8 million customers by 2020, which is more than double the 760,000 customers that currently receive assistance.