Children: Day Care

(asked on 4th March 2020) - View Source

Question to the Department for Education:

To ask the Secretary of State for Education, how many people have had their 30 hours free childcare funding suspended as a result of technical issues using the Government gateway system in 2020.


Answered by
Vicky Ford Portrait
Vicky Ford
This question was answered on 11th March 2020

HM Revenue & Customs (HMRC) do not hold the data requested nor can it be derived from data that the Department for Education (DfE) holds. HMRC can provide information on Government Gateway outages and downtime, however we cannot link them to parents failing to get a 30 hours code. Government Gateway issues can occur at any time, but they are usually short lived. Customers are advised to try again later. If parents continue to have problems, they can call the Childcare Service Helpline and we can help them.

The grace period enables parents to retain their childcare place for a short period if they become ineligible for 30 hours. Parents who fall out of eligibility in the first half of a term are able to retain their childcare place until the end of that term; parents who fall out of eligibility in the second half of a term are able to retain their childcare place until the end of the following term. Their ‘grace period end date’ is the last date on which they should receive their 30 hours place after falling out of eligibility and is generated by the DfE’s Eligibility Checking System. Childcare providers and local authorities can see this date when they check a code.

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