Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what communication channels are in place for deaf individuals to contact his department about Personal Independence Payments.

People who are deaf or hearing impaired can use two ‘real-time’ communication channels to contact DWP to enquire about PIP. They can use Video Relay Service, a third-party text and talk solution. Alternatively, they can use Relay UK, a text relay service for people who cannot hear or speak on the phone.

In line with the requirements of the Equality Act 2010, we also offer e-mail as a reasonable adjustment when providing written communication to customers who require information in an alternative format. This is available to hearing impaired and deaf customers on request and is considered on a case-by-case basis due to individual needs.