Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 28 November 2018 to Question 193589, on complaints about Clarion Housing Group, whether the Regulator of Social Housing is monitoring all complaints received and dealt with by that housing association or only those made to the Housing Ombudsman and directly to the regulator.

The Regulator of Social Housing continues to monitor the level of complaints and referrals from Clarion tenants made to the Regulator and to take any follow up engagement as appropriate. The Regulator also liaises closely with the Housing Ombudsman. The Housing Ombudsman will notify the Regulator if they receive any complaints that present evidence of potential systemic issues relating to any registered providers.