Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 10 April 2019 to Question 239850, whether the figures on the number of complaints that were upheld includes those dealt with under the early resolution procedure.

The number of upheld complaints referred to in the response to Question UIN 239850 on 10 April includes those dealt with under the Housing Ombudsman Service’s early resolution procedure.