Pensions: Complaints
(asked on 14th January 2025) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many complaints submitted to the Pension Ombudsman Service are awaiting adjudication; and whether she plans to provide additional resources to the Pension Ombudsman Service to reduce the backlog.
This question was answered on 21st January 2025
Currently there are approximately 1,700 cases with The Pensions Ombudsman (TPO) awaiting adjudication. Recently we agreed the TPO budget for 2025/26 which includes ongoing funding for additional staff to reduce backlogs.