Question to the Department for Levelling Up, Housing & Communities:

To ask the Secretary of State for Housing, Communities and Local Government, pursuant to the Answer of 28 March 2019 to Question 234648 on Housing Ombudsman Service, if he will instruct the Housing Ombudsman Service to set its subscription fee at the level required to deliver the resources to reduce the average waiting time for determination of a complaint to four months.

The proposed fee for the next year was set out in the Housing Ombudsman’s draft Business Plan 2019/20 for consultation. Together with the Corporate plan 2019-22, it sets out a series of strategic priorities and measures of success for the coming year and includes its plans for subscription levels. The final level remains subject to Secretary of State approval.