Child Maintenance Service: Staff
(asked on 1st April 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, how many members of staff (a) were employed in each year for which information is available and (b) are employed by the Child Maintenance Service to deal with complaints; and whether that Service has plans to employ more such staff.
| CMG Headcount/FTE (a) | Complaints Headcount/FTE (b) |
February 2019 | 7056 | 135 |
March 2018 | 6963 | 184 |
March 2017 | 8066 | 153 |
March 2016 | 8558.2 | 94.5 |
March 2015 | 8442.8 | 111.1 |
March 2014 | 8098.9 | 127.16 |
March 2013 | 6961.8 | 142.5 |
March 2012 | 7528.8 | 175.7 |
March 2011 | 7635.1 | 203.8 |
The numbers in column (a) reflects the total number of people or headcount in Child Maintenance Group.
The numbers in column (b) are the resource supporting complaints for CMS and CSA. We are unable to provide a CMS only breakdown as the team deal with both CMS and CSA complaints. Resourcing in Complaints team is reviewed regularly, with the most recent review completed in April 2018. However, I can confirm that there are no plans in place at present to increase staffing in that area.
Prior to 2017 this was counted as total resource required, however from 2017 this was recorded as headcount i.e. people. Hence from 2017 the number increases as it began counting number of individuals.