Energy: Meters

(asked on 24th April 2024) - View Source

Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what estimate she has made of the number of households that have received compensation for having had a pre-payment meter fitted against their will.


Answered by
Amanda Solloway Portrait
Amanda Solloway
This question was answered on 1st May 2024

Suppliers have so far carried out 150,000 assessments to make sure those impacted get the compensation they deserve. Of these cases, around 2,500 customers were identified as needing compensation - and around 60% of those have received it, with payments planned for another 1,000 customers. We expect suppliers to work and day and night to issue these remaining payments - there is no excuse for delay. While this is a matter for Ofgem, I have spoken to Ofgem about their responsibilities and the need for suppliers to speed up payments. I will continue to monitor this very closely.

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