Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, how many complaints have been received by the NHS England South West Complaints Team in each of the last six months; how many emanated from the Dorset Integrated Care Board; and how many of those have been outstanding for more than two months.

The South West Complaints Team transferred from NHS England to the NHS Somerset Integrated Care Board (ICB), who now host the NHS South West Collaborative Commissioning Hub, on 1 July 2023. This followed the delegation of pharmacy, optometry, and dentistry associated complaints on 1 April 2023. The following table shows the number of complaints the South West Complaints Team received, and the proportion that were investigated for NHS Dorset ICB, each month from October 2023 to March 2024:

Of the 1,051 total complaints, 86 have been outstanding for more than two months. Of the 182 complaints from NHS Dorset ICB, 14 have been outstanding for more than two months.