Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what support is provided to universal credit claimants who do not have (a) online access or (b) the capability to apply online.

For those Universal Credit claimants who do not have online access, computers and free Wi-Fi are available through DWP and their delivery partners. Where claimants have limited, or no, capability to apply on-line, ‘assisted digital’ support is available alongside telephone and face to face support.