Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what the average time is between a complaint being (a) received and (b) logged at the First Tier Tribunal (Property Chamber – Residential Property).

Administrative complaints uploaded into the HMCTS complaints handling system direct from the gov.uk online complaints portal are logged immediately automatically. These constitute the vast majority of administrative complaints received by the tribunal. Complaints received by other methods (e.g. phone, email, post) require manual entry and we do not hold timeliness information on the logging of these. The target for the first response to administrative complaints is ten working days.