Question to the Ministry of Justice:

To ask the Secretary of State for Justice, pursuant to the Answer of 15 February to Question 218376 on Paramedical Staff: Small Claims, what recent assessment he has made of the adequacy of provisions for injured claimants who are unable to use the IT portal.

The new IT Portal to support all road traffic accident related personal injury claims which are valued under £5,000 is being designed and built in partnership with the Motor Insurance Bureau along with a group of expert stakeholders, including claimant and defendant interests. Aside from MoJ staff costs there is no additional cost to the public purse. There will be an assisted digital route so that users who are digitally disenfranchised will also be able to progress their claims. The new Portal will be tested from October 2019, and will go live in April 2020.