Wonga: Complaints

(asked on 27th February 2019) - View Source

Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what steps his Department is taking to support previous customers of Wonga who have outstanding complaints against that company since it entered administration.


Answered by
Kelly Tolhurst Portrait
Kelly Tolhurst
This question was answered on 5th March 2019

Any outstanding complaints are being dealt with directly by the joint administrators of Wonga Group Limited. The joint administrators, along with the Financial Conduct Authority and the Financial Ombudsman have issued advice to former customers of Wonga on how to submit any complaints or claims and the process under which they will be dealt with.

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