Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 3 March 2015 to Question 225560, when his Department plans to conclude its reviews of all claimant communications and sanctions processes; and if he will publish the results of that review.

We have accepted all the recommendations made by the Oakley Report and have already implemented a number of improvements. The Government has published our response which sets out a number of target completion dates and a copy can be found here:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/332137/jsa-sanctions-independent-review-government-response.pdf

In the Government Response to the Oakley Review we committed to report on the progress of the Communications Review by the end of 2014. The Department published an update on improvements to communications following the review, on 18 December 2014. This can be found here:

https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/387727/jsa-sanctions-independent-review-government-response-update.pdf