Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, how many complaints NHS England have received relating to the adequacy of bowel care provided to people with neurogenic bowel disorders in the last 12 months; and what steps her Department is taking to help ensure that patients receive (a) timely and (b) appropriate care.

NHS England has not received any direct complaints relating to the adequacy of bowel care provided to people with neurogenic bowel disorders resulting from a spinal cord injury in the last 12 months. Complaints about clinical care should be directed to the hospital providing the care, which would be able to conduct the necessarily investigations.

To help ensure that patients with neurogenic bowel receive timely and appropriate care, NHS England has developed a range of guidance, including its Excellence in Continence Care guidance. NHS England has also published a service specification for spinal cord injury services, which makes specific reference to bowel care. It outlines that patients with spinal injury should be provided with advice and care by specialist nursing staff in specialist fields, including in the field of bladder and bowel management. In addition, National Institute for Health and Care Excellence guidelines on faecal incontinence set out the care that patients with neurogenic bowel should receive, including a neurological bowel management programme.