Pensions: Advisory Services

(asked on 27th January 2015) - View Source

Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how many trained staff delivering (a) face-to-face and (b) telephone guidance through the Government's Pension Wise scheme will be based in (i) England, (ii) Wales and (iii) Scotland.


Answered by
Andrea Leadsom Portrait
Andrea Leadsom
Parliamentary Under-Secretary (Department of Health and Social Care)
This question was answered on 3rd February 2015

Around 300 trained guidance specialists will be working to deliver the Pension Wise service face-to-face and over the phone across the UK.

Pension Wise telephone sessions will be delivered by the Pensions Advisory Service, based at its headquarters in London. Face to face sessions will be offered in selected Citizens Advice bureaux across the United Kingdom with the aim of providing good geographic coverage and ensuring the service is accessible across the UK.

HMT is working with Citizens Advice Scotland and Citizens Advice Bureau Northern Ireland to finalise the number and location of Citizens Advice offices in Scotland and Northern Ireland which will be providing coverage for the Pension Wise service.

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