Question to the Department for Transport:

To ask the Secretary of State for Transport, with reference to the William-Shapps Plan for Rail, what plans his Department has to continue to consult passengers on ticket office closures.

Schedule 17 of the Ticketing and Settlement Agreement (TSA) sets out the process for making changes to ticket offices, which includes changing the hours they are open or proposing any closures. The TSA requires consultation with Transport Focus and London Travel Watch. This agreement is still in place and rail operators must follow this as it is a requirement of their Office of Rail and Road operating licence.