Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, how many complaints his Department has received concerning the inability of people who have applied for pensioner bonds to have their applications dealt with owing to breakdowns in the website of the agency handling the sale.

The 65+ “Pensioner” Bond launch has had the biggest opening sales of any retail financial product in Britain’s modern history. In advance of the launch NS&I doubled the size of their call centres, and have now added further staff to help manage the high call volumes. National Savings & Investment’s website is operating normally. This remains the easiest route by which to invest and provides immediate assurance that an application has been received. Customers can also invest by making a postal application. NS&I publish six monthly total complaint data on nsandi.com.