Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what his Department's policy is on the use of Braille to communicate with benefit claimants.

The Department for Work and Pensions is committed to providing services which embrace diversity and which promote equality of opportunity. We will always provide the best tailored service possible. If claimants express a preference for receiving the information in Braille, this will be provided.

Guidance on how to get documents for claimants or customers in Braille using the contracted provision the Department has in place is available for all staff via the Department’s intranet.