Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, for what reason personal independence renewal documents may not be processed when they are received by her Department, which resulted in my constituent Ms Selina Wilkinson's personal independence payment being stopped.

The only time when renewal documents would not be processed is if they are received after the deadline. The deadline is determined in legislation and claimants have one calendar month to return their renewal forms - although duplicate forms and extensions to the deadline can be considered if the claimant requests it.

However, all Personal Independence Payment renewal forms which are received after the deadline are looked at to see if they satisfy the legal test to determine if there was a good cause for lateness. If there was a good cause, the form is accepted; the case is
reconsidered and the award review is processed.

Additionally, where vulnerable claimants are identified as requiring additional support, further steps will be put in place to ensure that the claimant has had the opportunity and support to provide all relevant information before a final decision is made.

I will be happy to look into the specific details of this case if personal details are provided.