Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what targets have been put in place for universal credit helpline call handlers to promote the use of the digital channel to claimants.

The Department has not set any targets for Universal Credit helpline call handlers to promote the use of the digital channel to claimants. I refer the hon. Member to my answers to Questions 212666 and 212668 on 30 January 2019.