Universal Credit: Telephone Services
(asked on 25th January 2019) - View Source
Question to the Department for Work and Pensions:
To ask the Secretary of State for Work and Pensions, whether her Department has set a target for the reduction in the number of calls made to the universal credit helpline.
This question was answered on 30th January 2019
The Department has not set any targets for the reduction in the number of calls made to the Universal Credit helpline. We have no procedures or targets to incentivise call handlers to encourage claimants to use online accounts.