Social Security Benefits

(asked on 23rd June 2021) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many internal process reviews have been (a) started and (b) completed on cases of death or serious harm since July 2019.


Answered by
Justin Tomlinson Portrait
Justin Tomlinson
This question was answered on 28th June 2021

Internal Process Reviews (IPRs) are internal retrospective investigations, focussed on organisational learning. They are not designed to identify or apportion blame (where engaged, a Coroner has responsibility for concluding the cause of death).

IPRs are conducted when:

o there is a suggestion or allegation that the Department’s actions or omissions may have negatively contributed to the customer’s circumstances, or cases in which the department may be able to learn about the operation of its processes, AND a customer has suffered serious harm, has died (including by suicide), or where we have reason to believe there has been an attempted suicide.

o the Department is asked to participate in an external Safeguarding Adults Board, or is named as an Interested Party at an Inquest. An Internal Process Review will be conducted - regardless of whether there is an allegation against the Department.

Of those IPRs that have been started since July 2019, those relevant to the question’s criteria are as follows:

Death*

97

Serious Harm**

27


Of those IPRs that have been completed since July 2019, those relevant to the question’s criteria are as follows:

Death*

54

Serious Harm**

8

* Death includes the categories death, alleged suicide and confirmed suicide.

** Serious Harm includes the categories self-harm, serious harm, attempted suicide and ‘other’.

This content was generated for your convenience by Parallel Parliament and does not form part of the official record.
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Found: Work and Pensions Committee House of Commons, London, SW1A 0AA Tel 020 7219 8976 Email workpencom@parliament

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