Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 17 October 2014 to Question 210464, what metrics are used to track and manage timeliness of payments within the benefits system.

The Department uses a broad range of Management Information to monitor processing of benefit claims including, for example, the percentage of claims processed within defined timescales and the average time for claims to be processed, with different metrics being used for different benefits. Further information on activities to manage timeliness of payments, and some examples of the metrics used for specific benefits, is available via the Departmental Improvement Plan and the Annual Report and Accounts, both of which are publicly accessible via the gov.uk website.

DIP https://www.gov.uk/government/publications/dwp-departmental-improvement-plan-2014

Accounts https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/323953/dwp-annual-report-accounts-2013-2014.PDF