Question to the Home Office:

To ask the Secretary of State for the Home Department, what steps her Department is taking to tackle unsolicited goods scams.

Fraudsters are sophisticated and will exploit any vulnerabilities they can, especially as more of us find ourselves at home and online. This includes unsolicited goods scams whereby victims receive a package they did not order nor expect to be delivered, but instead has been sent by fraudsters using publicly available names and addresses.

We continue to encourage anyone who has been targeted by these scams to directly report this to the seller and contact Action Fraud, the national reporting service for fraud and cybercrime. Action Fraud can be contacted by phone on 0300 123 2040 or through their website:

https://www.actionfraud.police.uk/reporting-fraud-and-cyber-crime.

As well as this, Action Fraud also regularly provide fraud alerts via their website, which can help individuals raise their awareness and obtain advice on how to combat these scams. This can currently be accessed at:

https://www.actionfraud.police.uk/news.