Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether she is taking steps to improve staffing levels in the Child Maintenance Service.

As more customers apply to the Child Maintenance Service (CMS), demand for the service increases. To allow us to meet this demand and provide an efficient service we continuously look at the resources we have and where we should focus our efforts to get the greatest value for money and deliver the best service to our customers. We review our overall resource supply twice yearly and take the appropriate steps to ensure that the CMS staffing levels meets the current demand.

CMS has an ongoing recruitment campaign; this will continue into 2025. This will ensure that CMS is resourced to meet current and future forecasted demand. Additionally, through extensive modernisation to both telephony and digital channels, and by promoting self-service online, we are ensuring customers use the most appropriate and efficient contact method to quickly resolve their queries and reduce demand on our services. Furthermore, we have taken timely action to further train, support and redeploy resources within CMS to where it is needed most.

Every change and improvement made to our processes, systems, and resourcing are all part of modernising our service. This will be an ongoing process of regular review and improvement to ensure CMS has the capability to deliver a service which is accessible to all parents.