Revenue and Customs
(asked on 2nd July 2014) - View Source
Question to the HM Treasury:
To ask Mr Chancellor of the Exchequer, what estimate he has made of the cost of flexible resourcing within HM Revenue and Customs in terms of lost yield from staff being moved away from their normal duties to assist with call handling during the tax credit peak.
This question was answered on 9th July 2014
Call handling supports compliance at the first point of contact by helping customers to get it right first time.
HMRC has committed to delivering £24.5bn of compliance yield in 2014/15 – that commitment remains unchanged.