Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what assessment he has made of the adequacy of HMRC's (a) strategy for making and (b) capacity to make reasonable adjustments for service users with disabilities.

HMRC’s Charter and Principles of support sets out the approach to providing access to its services, including providing reasonable adjustments to customers. The Charter Annual report outlines HMRC’s progress in meeting the Charter.

Additional HMRC guidance on making reasonable adjustments is in place to support this, and HMRC will support customers identified as needing extra help. HMRC has specialist teams that support those with disabilities or additional needs.