Question to the Department for Transport:

To ask the Secretary of State for Transport, what his Department's targets for (a) punctuality, (b) passenger satisfaction and (c) cleanliness are in the rail passenger franchise awarded to West Coast Trains Ltd; when he expects these targets to be introduced on the franchise; and who will be responsible for regulating the franchisee's performance against each such target.

The agreed targets are contained within the Franchise Agreement between West Coast Trains Limited and the Secretary of State for Transport, which will be published in due course. The contract will be managed and enforced by officials in the Department for Transport.