Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 January 2020 to Question 1733, on the Independent Case Examiner (ICE), if she will request that the ICE's annual report for 2019-20 includes data on the average number of weeks taken to complete a determination from the date of (a) the complaint and (b) commencement of the investigation.

As explained in response to Question 1733, the Independent Case Examiner (ICE) is an Office Holder, appointed under contract to review complaints about DWP and its contracted service providers, and identify wider system issues associated with service failures. Decisions on what information to include in their Annual Report rest with the Office holder, however, your suggestion has been shared with them, to inform future considerations.