Railways: Ticket Offices

(asked on 12th September 2023) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, if he will take steps to require rail companies to publish the number of rail tickets sold from (a) ticket offices and (b) ticket machines in all stations for a four week reference period to be agreed with rail operators.


Answered by
Huw Merriman Portrait
Huw Merriman
Minister of State (Department for Transport)
This question was answered on 18th September 2023

Rail ticket sales data is commercially sensitive and managed by the Rail Delivery Group on behalf of train operators. If a train operator proposes to make a change to the opening hours, or closing of a ticket office, it must follow the rules set out in the rail industry’s Ticketing and Settlement Agreement (TSA). This is not a Government consultation exercise, but an industry led process. It would be for train operators to determine whether to publish information on rail ticket sales.

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