Question to the Department for Business and Trade:

To ask the Secretary of State for Business and Trade, what steps she is taking to help ensure that Royal Mail meets its delivery targets; and what information she has received from Royal Mail on when it will be able to meet its delivery target in any postcode area.

It is for Ofcom, as the independent regulator of postal services, to set and monitor Royal Mail’s service standards and decide how to use its powers to investigate and take enforcement action should Royal Mail fail to achieve its obligations without good justification.

Ofcom is currently undertaking an investigation into Royal Mail’s failure to meet its quality of service performance targets for 2022-23.