Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what proportion of GP appointments were carried out face-to-face in 2023.

From January to July 2023 69.5% of general practice appointments were face-to-face. For the same period in 2019, prior to the COVID-19 pandemic, 79.3% of general practice appointments were face-to-face. The proportion of face-to-face appointments was lowest in April 2020, at 46.7%.

A combination of face-to-face and remote appointments provides a choice of access routes for patients and additional flexibility and convenience. We expect patients to experience the same high quality of care regardless of how they access their general practice, and patients unable to access remote appointments should be offered an alternative appointment type.