NHS Property Services: Complaints
(asked on 16th November 2018) - View Source
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, when the procedure for dealing with complaints to NHS Property Services was last changed.
This question was answered on 26th November 2018
The complaints handling process is under constant review. The most significant recent change was in July 2017 with the introduction of a new national customer support centre to provide a clear route into the organisation for customers to raise requests, incidents and complaints.